// TERMS

Terms of Service

Acceptance of Terms

By using the IT consulting services provided by Arc IT Inc., you acknowledge and agree to these terms of service. If you do not agree with any part of the terms, you may not use our services.

Service Overview

Arc IT Inc. offers professional IT consulting services, including technology strategy development, cybersecurity assessments, cloud computing solutions, and IT infrastructure management. Services are subject to change based on evolving business needs and technology trends.

Client Responsibilities

Clients are responsible for providing accurate and complete information relevant to the consulting services. Clients agree to cooperate fully with Arc IT Inc. and provide all necessary access to information, personnel, and facilities.

Privacy and Data Protection

Your privacy is important to us. The use of our services is also subject to our Privacy Policy, which details how we collect, use, and protect your data. Please review our Privacy Policy here.

AI-Powered Services

Arc IT Inc. uses artificial intelligence (AI) technologies, including third-party AI services provided by OpenAI, to power certain features of our platform including the website chat widget, SMS messaging, and telephone support. AI-generated responses are automated and may not always be accurate. For critical decisions, please confirm information with a human representative.

Automated Communications

By providing your phone number and initiating contact with Arc IT Inc. via SMS, WhatsApp, or telephone, you consent to receive automated messages from us. Standard message and data rates may apply. You may opt out of SMS communications at any time by replying STOP. Reply HELP for assistance. Consent to receive automated messages is not a condition of purchasing any service.

Conversation Recording and Data Retention

Interactions with our AI assistant — including chat, SMS, and voice calls — may be recorded, transcribed, and stored to improve service quality and to provide personalized support across channels. Voice calls may be recorded; by continuing a call you consent to such recording. Stored conversation data is subject to our Privacy Policy.

Third-Party Services

Our platform integrates with third-party services including Twilio (communications), OpenAI (AI processing), and Microsoft (scheduling). Your use of our services may involve data being processed by these providers, subject to their respective privacy policies and terms of service.

Limitation of Liability

Arc IT Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of (or inability to access or use) the services.

Changes to Terms

We reserve the right to modify these terms at any time. We will notify clients of any changes and update the terms here. Your continued use of our services after any modification constitutes your acceptance of the new terms.

Contact Information

For questions or concerns about these Terms of Service, please contact us at [email protected].